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To be saved from the complexities of handling staff issues and for cost-saving purposes many businesses adopted the outsourcing approach for dealing with their IT projects. However, many fumbled and encountered failures. Handling the IT outsourcing process is not an easy job, and without an efficient management system the decisions made can affect a business […]

Enterprises are often on the look-out for that perfect requirements management tool that can meet all their demands effectively and also tackle all issues efficiently. Here is a quick checklist of queries that can help enterprises in their quest for that optimized requirements management tool. Does your requirements tool allows you to create multiple user-defined […]

Too often, agent’s waste time hunting for answers to customers’ query and many a time come up with the wrong answer. Hence there is definitely a need to enhance the customer’s service experience. You need agents to provide the best possible resolution in the shortest amount of time. Challenges faced by customer service agents are: […]

HIPAA, the short form for Health Insurance Portability and Accountability Act, introduced by the US Congress in 1996, was to set a standard to safeguard the privacy of patient information and regulating the way healthcare providers use that information. HIPAA essentially focuses on safeguarding the patient’s healthcare coverage and also on the patient’s rights as […]

Marketing automation has always been a test of patience. Direct and pushy marketing tactics are not practical anymore. Marketers today implement smarter approaches to subtly coax their customers to a point where sales are inevitable. Customers have also become more vigilant and aware of their needs. A smart marketer is one who not only ensures […]