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Managed Services for your Organization

Keeping our applications and systems running efficiently and cost effectively requires the right experience and expertise. With Our Managed Services, you can maximize the value of your Customer Service Solution using business-focused services to manage, administer, and optimize your applications and environment. Managed Services supplements your in-house Information Technology (IT) organization without needing to add […]

Mastering the Art of Debt-to-Income Ratio

Introduction Stressed over how to manage your debt-to-income ratio? Well, not any more. Debt management solutions are there to help you master your debt-to-income ratio. What is Debt-to-Income Ratio? In these slow economic times, is there a way to know how much debt is too much? Yes, it seems there is. The debt-to-income ratio, popularly […]

Pursuing The Right Lead Towards Healthcare Compliance

Intense competition and unscrupulous attempts have done a lot of damage to the credibility of the healthcare industry. With rampant reports of misplaced patient records and unethical access to confidential data, measures have been enforced to deal vehemently with compromising situations. Despite the enactment of the HIPAA laws hospitals and medical facilities are facing challenges […]

Safe and Secure Compliance Practices For Small Business

It is a strangely paradoxical situation that despite revised and stricter compliance regulations the number of security breaches seems to rise. The HIPAA mandate was enforced to tone down risks threatening patients’ personal records. But there has hardly been any positive report of effective progress towards a threat free environment. As per a recent study […]

Adaptive Agent Desktop with the Inquiry Context for your Agents

Customer Service Experience Management (SEM) delivers the solution with the Adaptive Agent Desktop. The Adaptive Desktop dynamically responds to the needs of your agents during each service interaction. Channel-agnostic and context-driven, the Adaptive Agent Desktop provides access to all of the contextual knowledge and knowledge management , applications, and tools needed to resolve an inquiry. […]