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We offers complete solutions for eService, knowledge management, and customer service experience management to help you deliver the ideal service experience. With our customer service solutions, you can: Adapt instantly to new business opportunities, service requirements, and enterprise growth with our strategic platform for complete customer service experience management. Simplify the process of providing customers […]

Enterprises end up spending a lot of their investment on a huge amount of siloed point function tools that includes requirement management, architecture, coding, build testing, tracking and a whole lot more. The dilemma with these tools is that often they end up as being way too traditional and terribly isolated. Furthermore they rely on […]

The advent of the Internet has opened up many opportunities for sales and marketing automation teams to increase their sales pipelines. Until then they were lost in the world of direct mail and outside sales, which brought slow progress and slow gains. The interactive nature of the internet provided them the means to add value, […]

Creating loyal customers is the lifeblood of your business. It used to be that product and price made the difference. But in a world of relentless competition and product similarity, customer service is now the proven differentiator. More than anything else, customers care about how they are treated as the reliability, speed, and simplicity of […]

Did you know that HIPAA 5010 and ICD-10 rulings have impacted close to 80% of most enterprises’ health plans, business processes and systems? The administration has imposed definite deadlines for migration and completion of replacements and HIPAA 5010 involves the adoption of new claims guidelines, eligibility inquiries, payment advice, recommendation or referral authorizations and several […]