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With the advancement in technology, to improve customer experience, organizations are rolling out more self service options such as websites, speech self-service, self-service kiosk, mobile apps, and other multi-channel strategies has enabled the creation of a positive Customer Experience. For the survival and growth of Industry customer experience has become a strategic focus for organizations today. […]

Rakhi is a special occasion for both brother and sister. This day signifies the strong bond they both share for each other. The significance of this festival also finds mention in the great epics of Hinduism. Once when Krishna suffered a wound on his wrist, Draupadi the wife of the Pandavas tied a piece of her sari […]

Technology has done wonders and has brought the world and us closer to each other. It has changed the way we think, respond and interact. It has definitely helped change the way we shop. With the coming of internet the number online shopping portals have grown rapidly. With the festival of Rakhi coming up next […]

Globalization and technological innovation have led to the growth of IT infrastructures in every business environment. With such apparent infrastrucutre growth, the  corporate houses as well as small and medium business enterprises are faced by the challenges of increased energy and power cost as well  operational overheads. Organization in an attempt to meet these challenges has turned […]

Technology and globalization has enabled organizations to spread to areas and regions which were thought to be out of reach.  One of the impacts of globalization is the growth of the outsourcing sector. Outsourcing refers to hiring a product or service from outside the walls of the enterprise. In other words, it is getting external help […]