Is a ‘Complaints Culture’ Causing the Increase in Claiming Back Mis-sold PPI?
In 2011, £1.9 billion was paid to the victims of mis-sold Payment Protection Insurance (PPI), fuelled by the increase of media attention on the banks mis-selling PPI, claim management companies (CMC) and the notion that Britain has emerged as having a ‘complaints culture’. Research by business Hazel Carr, found 70% of companies believe increased media attention […]