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The world of retail sales involves a set of stores, products, channels, formats and geographies that are always expanding. This generates a lot of complexity for this industry. Online CRM appears optimal. Read on to implement this in a wise way. On one hand, retailers face higher service expectations from customers, while competition and shrinking […]

CRM is a system which consists of various tools including different methodologies, software, record files and other data that can bridge the gap between enterprises and clients. This not only helps companies to keep a proper check but also helps those dealing customers in a better way. CRM is one of the modern techniques that […]

You may have heard quite a bit about web CRM in general but now that you are starting your own business, you need to know more. Web CRM as the term strongly suggests really means a virtually or remotely hosted CRM similar to how web based email such as hotmail, yahoo-mail etc work. The big […]

CRM also known as customer relations management is actually a science out of which a technique is developed which a business can use to satisfy their customers. The thing that CRM addresses is the fact that no two customers and businesses are the same. While one customer may be satisfied with a product or service […]